The order fulfillment process is a huge part of the ecommerce customer journey. Get everything right, and you will gain customer loyalty and new referrals in return. But when minor inefficiencies litter the process, they can quickly compound into major problems downstream.
Electronic data interchange (EDI) streamlines the transfer of business documents between companies by reconfiguring them into a standard electronic format. A bold step toward greater interoperability, this is done using specialized software that uses EDI mapping to standardize the documents, which allows them to be received and read using different software suites.